Redemption Codes

Redemption codes are handed out at events, hackathons and workshops. Entering one adds credits to your organization’s balance directly — no card, no checkout, nothing to pay.

This is different from a coupon, which discounts a purchase you are already making at checkout. A redemption code grants credits on its own.

Redeeming a code

1. Go to the billing page at console.aiand.com/settings/billing.

2. Find the “Redeem a Code” panel and type your code. Case and spacing don’t matter.

3. Click “Apply Code.” The credits appear in your balance immediately, and the redemption shows up in Billing History as Code Redemption.

Rules

Each code carries its own limits, set when the code was created:

• One redemption per person. Aliases of the same address count as one person — you+anything@gmail.com and y.o.u@gmail.com are the same account for this purpose.
• One redemption per organization.
• A total claim limit. Popular codes run out.
• An expiry. Event codes are often valid only on the day of the event.
• Sometimes a list of email domains. A code for a company or university event may only work for addresses at those domains. The match is exact, so an organizer covering both staff and students lists both domains — u-tokyo.ac.jp on its own does not admit s.u-tokyo.ac.jp.
• Only organization admins can redeem. Credits land on the shared organization balance, so it takes the same permission as choosing the billing currency.

A code can grant a different amount in each billing currency — say ¥3,000 or $20 for the same event. Your organization receives the amount for its own billing currency, which is chosen once at signup and fixed afterwards.

If a code has no amount set for your currency, it is refused rather than converted at a rate nobody chose. The two figures are set independently, so they are not conversions of one another.

Troubleshooting

Message	What it means
This code wasn’t recognised. Please check for errors and try again.	Check for a typo. 0/O and 1/I are never used in generated codes.
This code has expired and can no longer be redeemed.	The redemption window has closed.
That code has been fully claimed	The claim limit was reached.
That code does not grant … credits	The code has no amount set for your organization’s billing currency.
This code has already been redeemed.	One redemption per person and per organization.
That code is restricted to a different email domain	It only works for addresses at specific domains. If your address is on a sub-domain of one of them, ask the organizer to add it.
Only organization admins can redeem a code	Ask an admin of your organization to redeem it.
Rate limit exceeded. Try again in 3600 seconds.	Failed attempts are rate limited. Wait an hour and try again.
This account is not eligible to redeem codes	The account, the organization or its email domain is blocked. Contact support.

Credits from a code never expire, and behave exactly like purchased credits when you make requests. They are not refundable for cash.